FAQs

Ordering

How do I place an order?

To place an order with ethnickhazana.com, follow these simple steps:

  • 1. Select the item(s)you wish to purchase
  • 2. Add items to your shopping cart and proceed to checkout option
  • 3. Either login with your EK account or you can proceed as a guest
  • 4. Provide your shipping address and choose your preferred mode of payment
  • 5. Proceed the payment by confirming order to complete the transaction
  • 6. Once the order is placed successfully, you will receive a confirmation email with your Order ID
 

Do you ship to my country?

Yes, we deliver to all the countries in the world excluding some disturbed countries and India.

Is it safe to place an order with you?

Yes, ordering with us is completely safe and secure. We use one of the most secure online ordering systems in the market, and are constantly researching and improving our software to make sure we offer the highest possible security at all times. We utilize industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information.
We never save your card details and use very secured and trusted third party payment gateways like PayPal that processes transactions worth millions of dollars worldwide.

Can I place an order on phone?

Currently, we do not take orders over the phone. Kindly, place your order through our website. For any assistance while placing the order you may call us anytime.

How will my order be delivered to me?

We have tied up with some of the best known logistics companies in the world like FedEx, DHL and UPS to ensure supersonic delivery anywhere in the world.

How will I know if order is placed successfully?

When your order is complete, you will receive a confirmation e-mail stating that you have successfully placed your order with your order details.

How will I know when my order is shipped?

You will receive an email notification once your order is shipped. We will also provide you a shipment tracking ID so that you can track the status of your shipment. 

My country does not have Pin code, what do I do?

Don’t worry if your country doesn’t have a Pin Code, We can still ship the order to you with pleasure. Please put 0000 in the pin code section. 

Can you ship the product, faster than the dispatch date given online?

The dispatch date provided online is actually the maximum days it might take to get your order dispatched. We are likely to dispatch your order before the dispatch date.

How do I check the current status of my orders?

Checking the current status of your order is very easy. For that you can login into your ethnickhazana.com account and check your order status from my account tab. Else you can click on Track your Order tab at the bottom of the website homepage and use your order ID to track the current status of your order. 

Product Inquires

What size should I order?

We never want to send you something that doesn't fit properly so we have size charts available on all our product pages. You can find it on every product page under ‘Product Description’ section. 

It is important to check the dimensions as standard nomenclature like ‘S’, ‘M’, ‘L’, or ‘XL’ may differ for different countries. Also, brands may have their own sizes.

You may not find ‘Size Chart’ along with some products in rare cases. For a general indication.

Do you have a physical store where I can see the products?

Nope, currently we are in the process of setting up Physical Stores but you can use our awesome website.

A product I want is sold out. Can I still get it?

If the item you want to order is no more available then don’t be disheartened as we have got the option “Notify me when in stock” through which we will always inform you whenever we have that particular item back in stock with us. 

Bulk Purchases

Do you provide bulk purchasing option?

Yes, we do have bulk purchasing options. You can add as many items as you want in your cart. In case, something you want in bulk is not available or you have some other queries, you may contact us at care@ethnickhazana.comand our representative shall get in touch with you.

 

What discounts can I get if I want to purchase in bulk?

 It depends on the Order Size. You may contact us at care@ethnickhazana.comand our representative shall get in touch with you.