Tracking

Tracking

How do I track my order once it is shipped?

We do notify shipping details to our customers via an email once their order is shipped. The email carries a tracking link using which you will be able to track your parcel at the carrier's website.

I have not received any order tracking details and it is later than I expected. What do I do now?

We normally send the order tracking details within 24 working hours after your order is shipped. If you haven't received your order tracking details even after 2 working days of order dispatch, write in a mail to us at care@ethnickhazana.com, stating your name, order number, order date and query. We promise to assist at the earliest.

Tracking Number not working, what should I do now?

Usually tracking number gets activated within 24 hours after dispatching the package. If it is not showing even after 24 hours then kindly write to us with your Order number at care@ethnickhazana.com and our customer care experts will do the needful for you on priority. 

The tracking for my order shows a delivery attempt but I wasn't able to accept my parcel. What do I do now?

Someone needs to be in when your parcel is due to be delivered, as we may need a signature. Don’t worry if you aren’t there, as our carrier usually tries to deliver more than once. At the time of shipping, we inform you the name of the shipping company as well via email. You may get in touch with their local office.

My order hasn’t delivered yet even after multiple delivery attempts. What should I do?

If the Courier Company has made the 3 delivery attempts and you weren’t able to accept your package then they will abandon or destroy the shipment at the destination. However we would recommend you to contact local courier office along with your tracking number for the alternate delivery instructions. Please be aware that once the Courier Company destroy or abandon your shipment then we will not be responsible for anything.